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Technical Support

Top FAQs

  • Why is my system not listed in your Configurator?
    If your system is not listed on PNY’s configurator, this means that either you have a older (Pre 1999) system and we have discontinued the product or that we have not tested/qualified memory for you specific system model.
  • Why am I having problems with my system after installing my PNY Quadro™ Graphics card?
    Try upgrading to the latest driver for the video card…The latest driver can be obtained from www.nvidia.com Note: Remember to uninstall all drivers and reboot your system prior to installing your new card. Change the refresh rate of your monitor to optimal. Or set it to Adapter Default, then Optimal, 75Hz, 80Hz, or 85Hz. Also verify that your monitor is selected as plug and play. Remove all device cards, re-install the video card - after it is working properly, then reinstall the other devices one at a time installing the sound card LAST. Reinstall you monitor's specific driver…during the install of the graphic card it may have been reverted to plug and play standard Reduce the AGP Bus Speed in you system's BIOS from 4x to 2x or the lowest speed possible. If your system is freezing, or your picture lagging, try moving all other cards as far away from the graphic card in another PCI slot as far away from the video card. Also try putting a fan on the system to cool the card down. Try the Troubleshooting Tab of the Advanced Settings of your graphics card (Windows 2000), or System Control Panel / Performance / Graphics (Windows NT 4), and set the Hardware Acceleration slider one notch down. This change may make your system faster and more stable, but it is possible that you will not be able to overclock. If you're running Windows 2000, the mouse pointer shadow might be enabled. Disable it in the Control Panel / Mouse / Pointer and de-activate the mouse shadow. If you have a USB mouse that can be moved to PS/2, try using the PS/2 port instead. It may fix the problem without having to perform any of the above solutions. Try using 16-bit color mode instead of 32-bit color mode. Search for 'unreal' in your registry - if you find an entry under "Mouse\Exceptions", remove it. Verify that your power supply is providing at least 250 watts of power (180 or 200 watts most often does not supply enough power to run our cards). Turn off "Vsync" and/or "Anti-Aliasing" Click here for additional Information about Anti-Aliasing. Verify that any on-board video is disabled. A newer version of your drivers may be causing a conflict within your system. Click here to download an old driver for your card. If you have Sound Blaster Live™ installed - remove the card and UN-install the Sound Blaster software. Then reinstall the graphic card and have it set to run at optimal mode. Then reinstall the Sound Blaster Live. The sound card may be sharing IRQ's and consuming too much of the system resources. There could also be an IRQ conflict with another device in your system. One of the following devices is usually responsible for the IRQ problem - (Ethernet Card, Sound Card, or Modem). They could be in conflict with the newly installed video card. To rule these out, remove all of them, insert the graphics card and boot up the system. After you install the graphics card, if no errors occur, reinstall each of the other devices one-at-a-time (Install the modem - then boot up. Then the Ethernet card if there is one. Then put the Sound card in last, as this one is most often the one that causes the most trouble) to let the system set the IRQ usage.
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