Support

FAQs - Flash Memory

  • Where can I get the WinXP Drivers for the PNY Dual Slot Card Reader?
    The drivers for Dual Slot Card Reader are available for download – please visit our Technical Support Page to download the necessary drivers for Windows XP.
  • How does the PNY Dual Slot Card Reader work and how do I download pictures?
    To access your Compact flash or smart media cards: Insert the appropriate card into the card reader. Double click on the "My Computer" icon Two new drives are listed as “Removable Disk” The USB Card Reader operates much like a Floppy Drive or a Zip Drive. Use the device as you would a floppy drive. Insert the Compact Flash or smart media card Gold Leads facing up Go to the My Computer icon and click on the drive corresponding with the reader The Top slot is for the Compact Flash Cards and will be the 1st new “Removable Disk” listed under “My Computer”. The bottom slot is for the Smart Media Cards and will be the 2nd new “Removable Disk” listed under “My Computer” . You are now able to cut, copy, paste, move, delete, and add files to the card as you wish.
  • Why doesn’t my computer recognize the new drives on the desktop after I install the software and plug in the reader?
    Verify all connections are secure. PNY recommends connecting the USB reader directly to the USB port on the computer rather than daisy chained to another device or connecting to a hub.
  • How do I reassign the drive letter for the PNY Dual Slot Card Reader in Windows?
    In Windows 98 and WinME. Reassign the drive letter for the reader only after the drivers are installed and the computer recognizes the reader. Follow the steps below to reassign the drive letter. Inserted the memory card into card reader Go to the My Computer Icon Right click on it Select properties Select the Device manager Click on the “+” sign next to Disk Drives Double click on reader you wish to assign the drive letter to Click on the settings Tab You will see the Drive Letter Assignment at the bottom - Underneath this you will see the reserved drive letter which should be blank Assign the letter to the drive VERIFY BOTH THE START AND THE END DRIVERS ARE THE SAME Click OK Reboot the PC Windows 2000 and WinXP Right click My Computer Select Manage Select the Disk Management folder in the left window after the Computer Management console has opened Right click the drive Select Change Drive Letter and Path. NOTE: Changing drive letter or your Hard Driver may affect the operation of some of your software If this occurs, reinstall the software.
  • Can my PNY Dual Slot Card Reader use the IBM Microdrive?
    Yes, it can use the IBM Microdrive. Please visit our Technical Support Page to download version 4 of our drivers. However we strongly recommend you to plug the USB reader directly to the computer's USB port due to power issues.
  • Why am I having trouble installing the PNY Dual Slot Card Reader?
    Visit our Technical Support Page to download our latest driver for the Dual Card Reader version. The Installation procedure for the DUAL Slot Card Reader: Download the file to the temporary directory Unzip the file to the temporary directory Run the setup.exe file in the directory During the install you will get a digital signature error - click continue anyway. No harm will come to the system by doing this. Reboot the system Plug the card reader to the USB Port Allow the system to find new hardware Once finished reboot the system. Insert your media and select open in explorer Note: when you unplug the device from the system you must un-mount* the device. * Un-mounting the device Right click on the icon appearing on the taskbar in the bottom right portion of the screen Select the option to stop the hardware Select the top option Select the bottom option Both options should be stopped prior to disconnecting it from the PC
  • How can I return, exchange or get a refund for a defective PNY Dual Slot Card Reader?
    A refund can be obtained from the retail store where the Dual Slot Card Reader was purchased depending on the store's return, exchange and refund policy. PNY Technologies will honor its warranty on defective products and will gladly exchange the Dual Slot Card Reader only if you can provide the original purchase receipt. To exchange the Dual Slot Card Reader click here to contact PNY Technical Support and obtain a Return Merchandise Authorization (RMA) number. Do not send the defective Dual Slot Card Reader to PNY without an RMA number, the reader will be returned to you. For further informations about guarantee policy, click here.
  • Why doesn’t my PNY Dual Slot Card Reader work on a Windows 95 and Windows NT Operating System?
    Windows 95 and Windows NT Operating Systems do NOT have the necessary USB support files to operate USB mass storage devices
  • What do I do if I accidentally plug in the PNY Dual Slot Card Reader before installing the software?
    Print and follow the directions below to remove the device from the system and reinstall it. Shut down the computer Disconnect the reader from the system Restart the system in Safe Mode (i.e. keep hitting the F8 key during the bootup process until you get a Windows startup menu - Select option 3, Safe Mode) Go into Device Manager / Other Devices Remove anything related to the "USB card reader" Remove “USB to Media Reader Port Driver” Under Universal Serial Bus controllers remove “USB to CF+SSFDC Class Driver” Under disk drives remove “OEI-USB Compact Flash” and “OEI-USB SmartMedia”. Also remove any entry labeled “Unknown Device” or “Other Devices” Close out of Device Manager but DO NOT Reboot at this time Go to Start Go to Settings Go to Control Panel Go to Add/Remove Programs and remove any listed references to the "USB Card Reader" or Genedisk Restart the computer Install the Reader CD and proceed with installation Restart the computer Plug in the Reader to the USB Port - it should now be recognized by the system – follow any prompts as necessary Open “My Computer” Look for the new “removable disk” icon(s) Insert the card into the reader Double click to open the drive Double click again to access the DCIM folder You can now cut & paste or drag & drop your pictures.
  • Why doesn’t my MAC show an Icon after I install the PNY Dual Slot Card Reader?
    Follow the steps below to mount the drive. Inserting the media into the reader, Wait a few seconds to let the system refresh itself and detect the card Confirm the Flash Card is inserted with the gold foil leads facing up. If other devices are connected to the USB plug disconnect them and try again Verify your OS (9.1) has the current USB supplements installed. You can obtain them free from Apple's Website.
  • Why can’t I copy files to and from the PNY Dual Slot Card Reader?
    Follow the steps below to copy files to and from the card reader. Check the card, if it is damaged it cannot be read and written to. This is typically indicated by an error message. Unplug the card or unplug the card reader, and plug back again. PNY recommends running run scandisk on the memory card. If you use your media in a different device, (MP3, PDA or Camera) try to reformat the card using that device.
  • Why do I get a warning message after I remove the PNY Dual Slot Card Reader from the computer in Windows 98 and Windows 2000 operating systems?
    When you use the product in Windows 98 and Windows 2000, there will be a Green Arrow on System Tray in the lower right corner of the screen next to the clock indicating there is a memory device on your computer. You need to stop the device’s function before removing the device from the system. Click on the left button of mouse on Green Arrow Click on the message on the screen which shows "Stop USB Mass Storage Device." Click on the message "you can remove this Device as normal." The Green Arrow will disappear Remove the product.
  • Why wont my computer shut down properly when my USB card reader is plugged in?
    OUR SYMPTOMS After you attach our USB Card Reader to your computer, your computer may no longer shut down properly. For example, your computer may stop responding (hang) after you click Turn off or Restart. POSSIBLE CAUSE This issue can occur when selective-suspend functionality is enabled on a device that does not support it. This situation can occur when two or more USB-based devices have the same vendor and product identification numbers, and only one of the devices supports the selective-suspend functionality. The following is provided from Microsoft article (Q315664) The information in this article applies to the following Operating Systems: Microsoft Windows XP Home Edition Microsoft Windows XP Professional POSSIBLE WORKAROUND To work around this issue, disable power management of the USB hub. NOTE: Although the following procedure may enable your computer to shut down properly, it may also reduce battery life on a laptop computer. To disable power management on the USB: 1. Right-click My Computer , click Properties , click the Hardware tab, and then click Device Manager. 2. Double-click the Universal Serial Bus controllers branch to expand it, right-click USB Root Hub , and then click Properties. 3. Click the Power Management tab. 4. Click to clear the Allow the computer to turn off this device to save power check box, click OK, and then quit Device Manager. MORE INFORMATION In Windows XP, the USB core stack supports the "Selective Suspend" feature. A driver can use this feature to turn off the USB device it controls when the device becomes idle, even while the computer remains in a fully operational power state (S0). For example, a driver can idle the host controller, empty USB hubs (including the root hub), and the full range of USB devices that are supported by the operating system. Selective suspend is primarily intended to conserve battery power in laptop computers. USB controllers often use a lot of battery power, even when no devices are attached to the computer. An example of this issue can occur with the Aspire Mouse and the Mobile Mouse. They both have the same vendor and product IDs, but only the Aspire Mouse is capable of supporting selective suspend. When the Mobile Mouse is installed, it is reported as the Aspire Mouse, and selective suspend is then enabled. Because the Mobile Mouse does not support this feature, it causes a hang at shutdown.
  • How do I install a PNY Single Slot Card Reader?
    The Installation Procedure for SINGLE Slot Reader: Reboot the PC Connect the reader to the USB Port on the system (Not through a Hub) It should locate new hardware automatically - follow the prompts to install Reboot the PC again Insert the card into the reader. You will now be able to access the drive.
  • How can I return, exchange or get a refund for a defective PNY Single Slot Card Reader?
    A refund can be obtained from the retail store where the Single Slot Card Reader was purchased depending on the store's return, exchange and refund policy. PNY Technologies will honor its warranty on defective products and will gladly exchange the Single Slot Card Reader only if you can provide the original purchase receipt. To exchange the Single Slot Card Reader click here to contact PNY Technical Support and obtain a Return Merchandise Authorization (RMA) number. Do not send the defective Dual Slot Card Reader to PNY without an RMA number, the reader will be returned to you. For further informations about guarantee policy, click here.
  • Why doesn’t my MAC show an Icon after I install the PNY Single Slot Card Reader?
    Follow the steps below to mount the drive. Inserting the media into the reader, Wait a few seconds to let the system refresh itself and detect the card Confirm the Smart Media Card is inserted with the gold foil leads facing up on Dual Slot Reader or face down on the Single Slot Reader. If other devices are connected to the USB plug disconnect them and try again Verify your OS (9.1) has the current USB supplements installed. You can obtain them free from Apple's Website.
  • Why can’t I copy files to and from the PNY Single Slot Card Reader?
    Follow the steps below to copy files to and from the card reader. Check the card, if it is damaged it cannot be read and written to. This is typically indicated by an error message. Unplug the card or unplug the card reader, and plug back again. PNY recommends running run scandisk on the memory card. If you use your media in a different device, (MP3, PDA or Camera) try to reformat the card using that device.
  • Why doesn’t my PNY Single Slot Card Reader work on a Windows 95 and Windows NT Operating System?
    Windows 95 and Windows NT Operating Systems do NOT have the necessary USB support files to operate USB mass storage devices.
  • What should be done when a "fatal exception error" message appears after installing PNYs SmartMedia single slot reader?
    If you have Windows 98 and a Zip Drive. Rename the APIX.VXD to APIX.OLD and rename APIX.BAK to APIX.VXD. These files can be found in C:\WINDOWS\SYSTEM\IOSUBSYS To find the file you can go to Start than Find , look for files and folders in c:\ than type APIX.VXD , DO THE SAME FOR APIX.BAK
  • How does the PNY Single Slot Card Reader work and how do I download pictures?
    To access your flash or smart media cards: Insert the appropriate card into the card reader. Double click on the "My Computer" icon A new drive is listed as “Removable Disk” The USB Card Reader operates much like a Floppy Drive or a Zip Drive. Use the device as you would a floppy drive. Insert the Compact Flash or smart media card Gold Leads facing down Go to the My Computer icon and click on the drive corresponding with the reader. You are now able to cut, copy, paste, move, delete, and add files to the card as you wish.
  • Why doesn’t my computer recognize the new drives on the desktop after I install the software and plug in the reader?
    Verify all connections are secure. PNY recommends connecting the USB reader directly to the USB port on the computer rather than daisy chained to another device or connecting to a hub.
  • How do I reassign the drive letter for the PNY Single Slot Card Reader in Windows 98?
    In Windows 98 and WinME. Reassign the drive letter for the reader only after the drivers are installed and the computer recognizes the reader. Follow the steps below to reassign the drive letter. Inserted the memory card into card reader Go to the My Computer Icon Right click on it Select properties Select the Device manager Click on the “+” sign next to Disk Drives Double click on the reader you wish to assign the drive letter to Click on the settings Tab You will see the Drive Letter Assignment at the bottom - Underneath this you will see the reserved drive letter which should be blank Assign the letter to the drive VERIFY BOTH THE START AND THE END DRIVERS ARE THE SAME Click OK Reboot the PC Windows 2000 and WinXP Right click My Computer Select Manage Select the Disk Management folder in the left window after the Computer Management console has opened Right click the drive Select Change Drive Letter and Path. NOTE: Changing drive letter or your Hard Driver may affect the operation of some of your software If this occurs, reinstall the software.
  • Why do I get a warning message after I remove the PNY Single Slot Card Reader from the computer in Windows 98 and Windows 2000 operating systems?
    When you use the reader in Windows 98 and Windows 2000, there will be a Green Arrow on System Tray in the lower right corner of the screen next to the clock indicating there is a memory device on your computer. You need to stop the device’s function before removing the device from the system. Click on the left button of mouse on Green Arrow Click on the message on the screen which shows "Stop USB Mass Storage Device." Click on the message "you can remove this Device as normal." The Green Arrow will disappear Remove the reader.
  • Where can i dowload the drivers for my Multi Slot Reader?
    Drivers are available here.
  • Why do I get a warning message after I remove the PNY Multi Slot Card Reader from the computer in Windows 98 and Windows 2000 operating systems?
    When you use the reader in Windows 98 and Windows 2000, there will be a Green Arrow on System Tray in the lower right corner of the screen next to the clock indicating there is a memory device on your computer. You need to stop the device’s function before removing the device from the system. Click on the left button of mouse on Green Arrow Click on the message on the screen which shows "Stop USB Mass Storage Device." Click on the message "you can remove this Device as normal." The Green Arrow will disappear Remove the reader.
  • Why doesn’t my PNY Multi Slot Card Reader work on a Windows 95 and Windows NT Operating System?
    Windows 95 and Windows NT Operating Systems do NOT have the necessary USB support files to operate USB mass storage devices
  • Why doesn’t the computer list the four drives after I have installed the Multi Slot Reader?
    There may be a poor connection. Verify the Reader's USB Cable and Extra USB Cable are connected properly and securely. Also, make sure you followed all the steps of the installation as described in the product guide.
  • Why wont my computer shut down properly when my USB card reader is plugged in?
    OUR SYMPTOMS After you attach our USB Card Reader to your computer, your computer may no longer shut down properly. For example, your computer may stop responding (hang) after you click Turn off or Restart. POSSIBLE CAUSE This issue can occur when selective-suspend functionality is enabled on a device that does not support it. This situation can occur when two or more USB-based devices have the same vendor and product identification numbers, and only one of the devices supports the selective-suspend functionality. The following is provided from Microsoft article (Q315664) The information in this article applies to the following Operating Systems: Microsoft Windows XP Home Edition Microsoft Windows XP Professional POSSIBLE WORKAROUND To work around this issue, disable power management of the USB hub. NOTE: Although the following procedure may enable your computer to shut down properly, it may also reduce battery life on a laptop computer. To disable power management on the USB: 1. Right-click My Computer , click Properties , click the Hardware tab, and then click Device Manager. 2. Double-click the Universal Serial Bus controllers branch to expand it, right-click USB Root Hub , and then click Properties. 3. Click the Power Management tab. 4. Click to clear the Allow the computer to turn off this device to save power check box, click OK, and then quit Device Manager. MORE INFORMATION In Windows XP, the USB core stack supports the "Selective Suspend" feature. A driver can use this feature to turn off the USB device it controls when the device becomes idle, even while the computer remains in a fully operational power state (S0). For example, a driver can idle the host controller, empty USB hubs (including the root hub), and the full range of USB devices that are supported by the operating system. Selective suspend is primarily intended to conserve battery power in laptop computers. USB controllers often use a lot of battery power, even when no devices are attached to the computer. An example of this issue can occur with the Aspire Mouse and the Mobile Mouse. They both have the same vendor and product IDs, but only the Aspire Mouse is capable of supporting selective suspend. When the Mobile Mouse is installed, it is reported as the Aspire Mouse, and selective suspend is then enabled. Because the Mobile Mouse does not support this feature, it causes a hang at shutdown.
  • How do I download pictures from a PNY Flash Card?
    Insert the Flash Card in your card reader. Go to the My Computer icon and click on the drive corresponding with the reader . You are now able to cut, copy, paste, move, delete, and add files to the card as you wish.
  • Why do i have problem to use my Flash card in my device?
    Due to some differences in formats used on different devices, we recommend to always format the cards on the devices they are meant to be used.
  • How can I remove pictures from a defective PNY Flash Card?
    A data recovery program is necessary to remove pictures from a defective Flash Card.
  • Do airport X-Ray machines damage PNY Flash Cards?
    Treat the cards as if they would be damaged by the x-ray machines. Also, DO NOT use the card as a means of long term storage of important files or photos. An electrostatic charge will render the card useless and permanently destroy the files.
  • How can I get a refund/repair or replace a PNY Compact Flash Card?
    A refund can be obtained from the retail store where Flash Card was purchased depending on the store's return, exchange and refund policy. PNY Technologies will honor its warranty on defective products and will gladly exchange the Flash Card only if you can provide the original purchase receipt. To exchange the Flash Card click here to contact PNY Technical Support and obtain a Return Merchandise Authorization (RMA) number. Do not send the defective Flash Cards to PNY without an RMA number, the reader will be returned to you. For further informations about guarantee policy, click here.
  • What are the differences between PNY Type I, II and III Compact Flash Cards?
    The difference is physical size. A Type I card fits into a Type II slot. A Type I fits into a Type III slot. BUT a Type III cannot fit into a Type I or Type II slot. Also a Type II does not fit into a Type I slot. Here are the Specs for the cards dimensions… Type I: The first standard of cards Dimensions: 85.6mm x 54.0mm x 3.3mm Type II: The second standard of cards Dimensions: 85.6mm x 54.0mm x 5.0mm Type III: The third standard of cards – this is PCMCIA (Laptop) Dimensions: 85.6mm x 54.0mm x 10.5mm
  • I run Windows XP, does it matter if I format my Flash card in FAT 12, 16 or 32 ?
    By default, Windows XP will format any Flash card having a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format your Flash card in your camera or select FAT file system to format your Flash card with a Windows XP PC.